Terms and Conditions
  • AQUA DHABI LLC maintains the aquadhabi.ae Website (“Site”).
  •  Aqua Dhabi LLC is a strenuous outdoor physical activity that requires strength, stamina and fitness. The runways and obstacles of the course are all inflatable items anchored in place and floating on the water surface. As such they are slippery and can be potentially hazardous.
  • As a condition for the entry and use of the water park and other on-site facilities of Aqua Dhabi LLC (altogether the “Water Park”), I acknowledge, understand and accept the risk of injury. People with heart or health problems, pre-existing injuries, especially knees, ankles, shoulders, back and neck, as well as pregnant women are advised not to use the Water Park. Weak or non-swimmers and children under the age of four years and/or shorter than 1,10m/ 3’-7’’ are not allowed to access the Water Park.
  • Remove watches, jewelry, keys and any other sharp objects before entering the Water Park.
  • No objects from outside the Water Park, including food and drink, are allowed into the Water Park.
  • To wear at all times the BUOYANCY AID/LIFE JACKET. (Please ensure that your buoyancy aid fits securely and the straps are tightened).
  • NEVER, under any circumstances, attempt to dive underneath any of the obstacles. ALWAYS use the top surface.
  • NEVER DIVE HEAD FIRST into the water from any part of the course. You must always enter the water with your feet first.
  • ALWAYS look up whilst climbing. Do not climb underneath someone climbing above you. People can slip and fall whilst climbing.
  • Make sure the water and landing area is clear before jumping or sliding into the water.
  • If sliding with a friend DO NOT hold hands. Slide separately.
  • Do not slide down any area that has climbing handles attached.
  • No pushing or excessively rough play. Smaller children should always be given right of way.
  • The Water Park is only for use during operating hours when STAFF are on duty.
  • The Water Park must never be used under the influence of alcohol or medication.
  • Always follow the directions and rules of the STAFF on duty.
  • If rules are not obeyed, you may be asked to leave the Water Park.
  • No pets are allowed in the Water Park.
  • “United Arab of Emirates is our country of domicile” and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment.
  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholders must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.
Cancellation and Refund policies
  • PAYMENT CONFIRMATION – The customer will receive the payment confirmation by email directly once the checkout is completed.
  • CANCELLATION POLICY – Customer can’t cancel their order once it has been made. But AquaDhabi LLC shall be entitled to cancel your reservation at any time. If AquaDhabi decides to cancel your reservation you will receive an email notification and you will be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.
  • REFUND POLICY – No refunds are allowed unless for exceptional circumstances which will be discussed with the managers and directors or if/when AquaDhabi decides to cancel your reservation. Please note that refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
To enter AquaDhabi, guests are required to show a “Green Pass” status on ALHOSN mobile app or provide proof of being fully vaccinated along with a negative PCR test result within the last 14 days.
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